Returns & Exchanges
At D.Franklin, we want you to be completely satisfied with your fashion items, which is why we offer a 30-day return window for all orders. Whether you need a different size or a full refund, our streamlined process ensures your experience remains effortless.
Initiate Your Request
Access our online returns portal using your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they are protected during transit.
Ship the Items
Print your prepaid shipping label from the portal and drop off the package at any authorized courier collection point.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing