Frequently Asked Questions
Everything you need to know about your D.Franklin experience.
How long will it take to receive my order?
Standard shipping usually takes 2-4 business days within Spain and 5-7 business days for other European destinations. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 14-day return window from the date of delivery. All items must be in their original condition, unworn, and with all tags and packaging intact to be eligible for a refund.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for footwear and apparel.
Which payment methods do you accept?
We accept a wide range of secure payment options including Credit/Debit cards (Visa, Mastercard), PayPal, and localized methods like Bizum or Klarna for flexible installment payments.
Are D.Franklin sunglasses UV protected?
Yes, all our sunglasses are equipped with high-quality lenses that provide UV400 protection, shielding your eyes from 100% of harmful UVA and UVB rays while maintaining high visual clarity.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel an order within 1 hour of placement by contacting our customer service team. Once the order has reached the preparation stage, it cannot be changed.